Returns & refunds
The principles that will govern Crudde return eligibility, instructions, refunds and supplier recovery.
Plain-English eligibility
Product pages and the order record will show the applicable return window, condition requirements, cost responsibility and any lawful category-specific exception before purchase.
One customer-facing process
Customers will contact Crudde rather than being sent to an overseas fulfilment partner. Supplier recovery is an internal matter and will not delay a customer refund that is legally due.
Refund reconciliation
Refund requests will use idempotent provider references and remain visible until the payment provider confirms settlement. The amount will account for the item and any required delivery refund.
Final policy review
Detailed legal wording, addresses and category exceptions will be published before transactions are enabled and will be versioned against each order.